Magnet Motos Ltd - UK Returns Policy
This Returns Policy applies to the return of products purchased from Magnet Motos Ltd's website or other sales channels. Please read this policy carefully before initiating a return.
1. Eligibility for Returns
Time Frame: You may return products within [number of days] days of the purchase or delivery date, whichever is later.
Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2. Non-Returnable Items
- Exclusions: Certain products may not be eligible for return due to health and safety regulations, customization, or other reasons. Please contact us for clarification on non-returnable items.
3. Return Process
Initiating a Return: To initiate a return, please contact our customer service team at firstname.lastname@example.org to request a Return Merchandise Authorization (RMA) number.
RMA Number: Products returned without an RMA number may not be accepted. Please clearly mark the RMA number on the outside of the package.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
4. Refunds or Exchanges
Refunds: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment.
Exchanges: If you wish to exchange a product, please indicate this in your return request. Exchanges are subject to product availability.
5. Damaged or Defective Products
- Damaged Products: If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund. Photographic evidence may be required.
6. Cancellation of Orders
- Cancellation: Orders may be canceled prior to shipment. Once shipped, the standard return process applies.
7. Contact Information
If you have any questions or need assistance with a return, please contact our customer service team at email@example.com
8. Changes to the Returns Policy
Magnet Motos Ltd reserves the right to modify or update this Returns Policy at any time without prior notice. Please review this policy periodically for changes.
Last updated: 17/11/2023